07976738039
Privacy Policy – Potter and Potter Ltd
Last updated: 27 July 2026
Company name: Potter and Potter Ltd
Address: 8 Princes Close, Balsham, Cambridge, CB21 4EE
Email: gavinpotter1970@googlemail.com
Telephone: 07976 7380391.
Introduction
Potter and Potter Ltd (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Use and Accountability Act (DUAA).We only collect the minimum personal data required to provide our building services, prepare quotations, and issue invoices.
2. The personal data we collect
We only collect the following information:Your nameYour addressYour email addressYour telephone numberDetails of the work you ask us to quote forWe do not collect any unnecessary personal data, marketing data, tracking data, or website analytics.
3. How we use your personal data
We use your personal data solely for:Preparing and sending quotationsCommunicating with you about building workIssuing invoices and receiptsFulfilling our contractual obligationsBasic record‑keeping required by UK law (e.g., accounting)We do not use your data for marketing, profiling, advertising, or sharing with third parties.
4. Legal basis for processing
Under UK GDPR, we process your personal data on the following lawful bases:Contractual necessity: to provide quotes, carry out building work, and issue invoicesLegal obligation: to maintain financial records for HMRCConsent: when you contact us voluntarily with an enquiry
5. How we store and protect your data
We store your personal data securely using password‑protected devices and reputable email services.We take reasonable steps to ensure:Your data is protected from loss, misuse, or unauthorised accessOnly authorised personnel can access your informationData is retained only for as long as necessary for legal and accounting purposes
6. Sharing your data
We do not sell, rent, or trade your personal data.We may share your data only when required by law, such as with:HMRC for tax purposesProfessional advisers (e.g., accountants) who are bound by confidentialityWe do not share your data with marketing companies or third‑party advertisers.
7. Data retention
We keep your personal data only for as long as necessary:Quotes: up to 12 monthsInvoices and financial records: 6 years, as required by UK tax lawAfter this period, your data is securely deleted.
8. Your rights under UK GDPR
You have the following rights:
Right to access – request a copy of the personal data we hold
Right to rectification – correct inaccurate information
Right to erasure – request deletion of your data (unless we must keep it for legal reasons)
Right to restrict processing
Right to object
Right to data portability
To exercise any of these rights, contact us at: gavinpotter1970@googlemail.com
9. Your right to complain to the ICO
If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection authority.
You can contact the ICO at:
Website: www.ico.org.uk
Telephone: 0303 123 1113
Address:
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
We would appreciate the chance to resolve your concerns first, so please contact us before approaching the ICO.
10. Cookies and website tracking
Our website does not use cookies, analytics tools, or tracking technologies.No personal data is collected through the website. 11. Children’s dataWe do not knowingly collect personal data relating to children.
12. Changes to this policy
We may update this Privacy Policy from time to time.Any changes will be posted on this page with an updated revision date.
13. Contact usIf you have any questions about this Privacy Policy or how we handle your data, please contact:
Potter and Potter Ltd
8 Princes Close
Balsham
Cambridge
CB21 4EE
Email: gavinpotter1970@googlemail.com
Telephone: 07976 738039